Reliable IT Support.
Whatever level of IT support your business requires, our goal is to give you
the platform to delight your customers and achieve your business goals.
Managed IT Support.
The right level of IT support can be the difference between daily fire-fighting to keep your business operational or having the freedom to concentrate on delighting your customers and achieving your business goals. With an RDS managed IT support subscription, you can find the right level of support at the right price. What’s more, our transparent model empowers you with the knowledge to plan for growth.
Key Features.
Software Licenses.
Full software license provision
and management, including Microsoft Office 365.
Managed Anti-Virus.
We keep your antivirus up-to-date, always scanning, and neutralising detected infections.
Remote Monitoring.
Remote Monitoring & Management of your entire information system infrastructure.
Adv. Threat Protection.
Cyber security protection to fight malware and other cyber-attacks targeting your sensitive data.
End-User Support.
Reliable end-user desktop support enabling your team to get issues resolved quickly.
Managed VPN.
VPN design, configuration, and management to protect your network from unauthorised use.
Network Monitoring.
24/7 monitoring of your network enables us to quickly highlight weak points and rectify them.
Patch Management.
Responsibility for updating your software to ensure any vulnerabilities are patched.
Why should you choose RDS?
Experience.
For over two decades we’ve served 4,000+ users in 200+ locations, including almost 20% of the UK automotive dealership sector. Many have been customers for over a decade.
Knowledge.
Our team consists of seasoned experts and whip-smart newcomers. Knowledge is something that we invest in heavily at RDS, including our own IT Academy.
Speed & Efficiency.
We get it done quickly and efficiently. The average support call wait time is only 16-seconds and more than 90% of issues are fixed in one-day; remotely or onsite.
SLAs.
We meet 98% of our Service Level Agreements. On the rare occasions that this isn’t possible, we explain why and then make sure the job gets done and your business does not suffer.
Reliability.
This is our ultimate guiding value. No flashy promises of being “world-leading” or “No.1”. We promise to be what you need us to be: your reliable, strategic IT and technology partner.
No Hidden Fees.
Transparency is one of our three core values. That’s why, where plausible, we commit to publishing our prices. It’s also why we never introduce hidden fees or charges.
Business Continuity & Disaster Recovery.
BCDR involves a set of processes and tools used to help your business quickly recover from a disaster and resume normal business operations.
BC is primarily focused on creating policies, protocols, and procedures to ensure that essential business functions are available during and after a disaster.
DR focuses on how your IT systems will recover from a natural or artificial disaster. For example, server and network restoration, copying backup data, and provisioning backup systems.
Additional IT Services.
Hardware & DaaS.
Hardware services include the sourcing and installation of new laptops and desktops, asset management, and other IT hardware requirements. Our Device-as-a-Service monthly subscription model enables you to enjoy the latest machines without the upfront, expensive capital outlay.
Cloud Services.
Has your business harnessed the power of the cloud yet? Or are you still tied to legacy hardware? Cloud-based computing can remove the risks of business downtime from legacy-technology issues, such as a physical server failure. Our expert team can lead the safe migration of your IT systems to the cloud.
Hosting Services.
We can provide physical or virtual managed hosting for your information systems. Backed by ISO27001 information security standards and best-in-class tools, you can operate in full confidence that our hosting solutions will continually provide reliable performance for your business.
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